Shipping policy

 

 

Our Shipping & Collection Policy

 

Freight & Postage

We do our best to send out items purchased via the website in a timely manner. Usually within 48 hours, excluding weekends and public holidays. We use the services of NZ Post, Aramex and other local courier services.

All freight and postage excludes insurance and will be shipped at the purchaser's own risk.

Some of our items are available for pickup only.

Collection and freight of large, bulky or fragile items is the responsibility of the purchaser. Please contact us for recommendations of local freight and carrier companies. 

 

Collection of Items

All items must be collected within a reasonable time frame. We are not able to store your purchases for a long period, nor pay for storage for you. Our store has limited space and we do not have an external storage facility. If items are not collected in a reasonable time frame they may get damaged or lost. We take no responsibility in such circumstances.

Items can be collected from 474 Manukau Road, Epsom, Auckland.  We aim to have items ready within one to two business days, excluding weekends and public holidays.  You will recieve a notification when your items are ready.  

Please bring your order number or email when you come in to collect. 

 

Returns, Exchanges & Refunds

We are sure you will love your purchases, but should any problem arise please reach out and contact us via phone (09)6303904 or email yvonnesanders@xtra.co.nz or by using our contact page here.

We will meet all our obligations under the New Zealand Consumer Guarantees Act 1993.